FAQ
Find practical information about Maison Nori objects, orders, shipping, returns, and customer support.
Products
How do I choose the right product?
Consult the description, dimensions, and intended uses shown on each product page. If any information remains unclear, contact Maison Nori before placing your order.
Where can I find product dimensions and materials?
Available information is provided on each product page, in the description and details. Contact us if useful information is not clearly stated there.
How should I care for Maison Nori objects?
Refer to the care instructions on the product page. If this information is not specified, contact Maison Nori before using a particular care method.
Are the accessories shown in the photographs included?
The exact contents are stated in the product description. Items used for photographic staging are not included unless they are explicitly listed.
Orders
Can I change or cancel an order?
Contact Maison Nori as soon as possible and include your order number. A change or cancellation cannot be guaranteed if order preparation has already begun.
Where can I find my order number?
Your order number appears in the confirmation received after your purchase. If you can no longer find it, contact Maison Nori and provide the information relevant to your request.
How can I track my order?
Tracking information is shared when available. If you have a question about an order in progress, contact Maison Nori with your order number.
Shipping
Which countries do you ship to?
Available destinations depend on the shipping configuration that applies to your address. The available options are shown at checkout when available.
How can I check the shipping costs?
Applicable costs and options are shown at checkout based on your address and the contents of your order, when available.
When will I receive my order?
Delivery time depends in particular on the destination, carrier, and option selected. The estimate shown at checkout, when available, is the most accurate information.
Returns
What should I do if my item arrives damaged?
Contact Maison Nori with your order number and attach clear photographs of the item and its packaging so your request can be reviewed.
How do I request a return or refund?
Contact Maison Nori before making any return. Your request will be reviewed in accordance with the return and refund policy that applies to your order.
Can I exchange an item?
Contact Maison Nori before returning a product. Whether an exchange is possible depends on the item concerned and the conditions that apply to your order.
Contact
My question is not covered in the FAQ. How can I contact you?
Use our Contact page and include your question or order number. We generally reply within 1 to 2 business days.
Didn't find the answer you were looking for?
Send us your question or order number so we can assist you as efficiently as possible.
Contact us