Shipping & Returns
Find essential information about order preparation, shipping, and returns.
Your order journey
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Order confirmation
You receive a confirmation after placing your order.
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Preparation
Your order is prepared before being handed over to the carrier.
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Shipping
Tracking information is shared when it becomes available.
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Delivery
Options and estimated costs are shown at checkout based on the destination.
Shipping information
Available destinations are shown at checkout based on the address provided. Applicable shipping fees and options are displayed or calculated before payment, where available.
Delivery estimates depend on the destination, carrier, and selected shipping option. Tracking information may take some time to update after shipment.
Any customs duties or import charges depend on the destination and applicable regulations.
Damaged item or incomplete order
If an item arrives damaged, does not match your order, or an item is missing, contact Maison Nori with your order number and a clear description of the issue.
Photographs of the item and its packaging may be helpful where relevant, so your request can be reviewed.
Returns and refunds
Contact Maison Nori before making any return. Eligibility depends on the return and refund policy applicable to your order.
Return instructions are provided after your request has been reviewed. Do not send any product to an address that has not been confirmed by Maison Nori.
Have a question about your order?
Write to us with your order number so we can review your request accurately.
Contact us