Shipping policy
SHIPPING POLICY
Last updated: August 15, 2026
This Shipping Policy describes the preparation, dispatch and delivery conditions applicable to orders placed on maison-nori.com.
1. ORDER PREPARATION
Maison Nori products are carefully prepared before dispatch.
Unless otherwise stated on the product page or during checkout, orders are generally dispatched within 3 to 5 business days after confirmation.
Some products may be prepared or made to order. Where applicable, the relevant preparation time is communicated to the customer.
Saturdays, Sundays and public holidays are not considered business days.
2. DELIVERY TIMES
After dispatch, delivery times depend primarily on the destination and carrier.
For destinations where this estimate is displayed on the store, delivery generally takes 7 to 15 days.
If a more specific delivery time or date is shown during checkout, that information takes precedence for the order concerned.
Delivery estimates are based on normal shipping conditions. Exceptional circumstances beyond our control may occasionally cause delays.
3. SHIPPING COSTS
Shipping is free for destinations and orders where free shipping is indicated on the store and during checkout.
Any shipping charge applicable to an order is always displayed before the customer confirms the purchase.
4. SHIPPING DESTINATIONS
Maison Nori ships to the destinations available during checkout.
Available destinations may change depending on the shipping zones currently served.
If no shipping option is offered for a particular address during checkout, the order cannot be shipped to that destination.
5. ORDER TRACKING
When tracking is available, the relevant tracking information is provided to the customer after dispatch.
Tracking information may take some time to be updated by the carrier.
Customers may also use the tracking tools made available by Maison Nori when applicable.
6. SHIPPING ADDRESS
Customers are responsible for ensuring that the shipping information provided when placing an order is complete and accurate.
Before confirming an order, customers should verify in particular:
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full name;
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street address;
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postal or ZIP code;
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city;
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country;
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any additional information required for delivery.
If an error is discovered after placing the order, the customer should contact Maison Nori as soon as possible at:
If the order has not yet been processed or dispatched, Maison Nori will make reasonable efforts to update the shipping information.
Changes cannot be guaranteed once the order has been handed over to the carrier.
If delivery cannot be completed because the customer provided an incorrect or incomplete address, any costs related to reshipping the order may remain the responsibility of the customer.
7. DELIVERY DELAYS
Maison Nori aims to comply with the delivery time or date communicated to the customer in accordance with applicable law.
In the event of an unusual delay, customers are encouraged to check their tracking information and then contact Maison Nori so that the shipment can be investigated.
Where the relevant legal requirements are met, consumers retain all rights and remedies provided by applicable consumer law in the event of delayed or failed delivery.
8. PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED
If tracking indicates that an order has been delivered but the customer has not received it, the customer should:
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check the area surrounding the delivery location;
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check with other household members or neighbors where appropriate;
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review any information left by the carrier;
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contact Maison Nori if the package still cannot be located.
Maison Nori may then carry out the necessary checks with the carrier.
9. PACKAGE DAMAGED IN TRANSIT
If a package or product arrives damaged, the customer should contact Maison Nori as soon as possible at:
To help us process the request, customers are encouraged to provide:
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the order number;
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a description of the issue;
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photographs of the product;
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photographs of the package and packaging where relevant.
This practical procedure does not limit any statutory rights available to the customer.
10. INTERNATIONAL ORDERS, TAXES AND CUSTOMS DUTIES
For certain destinations outside the European Union, orders may be subject to taxes, customs duties or import charges imposed by the authorities of the destination country.
Where such charges are not collected directly by Maison Nori at checkout, they may be payable by the recipient in accordance with local regulations.
Maison Nori does not control the amount of any taxes, customs duties or import charges imposed by foreign authorities.
11. RETURNS AND REFUNDS
This policy primarily covers order preparation, dispatch and delivery.
Conditions relating to returns, withdrawal rights and refunds are described separately in Maison Nori’s Return and Refund Policy.
12. CONTACT
For any question regarding the dispatch or delivery of an order:
Maison Nori
Email: contact.maisonnori@gmail.com