Terms and Conditions of Sale

These Terms and Conditions of Sale apply to purchases of products made on the Maison Nori website by consumers. They set out the rights and obligations of the parties in the context of a distance sale, subject to the applicable mandatory legal provisions.

The essential characteristics of the products are presented on their respective pages. The information provided on each product page, including information relating to dimensions, materials, contents, and variants, shall prevail for the product concerned.

The purpose of the photographs is to represent the products as faithfully as possible, without replacing the descriptive information displayed on the product page.

The prices displayed for products are shown on the website. Information relating to applicable taxes, any shipping fees, and the total amount of the order is provided before final confirmation of the order, based on the information available at checkout.

The customer selects the products they wish to order, adds them to their cart, provides the information requested at checkout, and reviews the order summary before final confirmation.

The customer is invited to verify the accuracy of the information provided, in particular the information necessary for fulfilment of the order, before validating the order.

Available payment methods are displayed at checkout. The customer has access to the information applicable to their order before final confirmation.

Product availability is indicated on the website when this information is available. If an ordered product becomes unavailable, Maison Nori informs the customer in accordance with the arrangements applicable to the order concerned.

Destinations, shipping options, and applicable fees are presented at checkout based on the address provided. Shipping information depends in particular on the destination and the option selected.

The customer must provide accurate and complete shipping information. Tracking information is shared when it becomes available.

Where the statutory right of withdrawal applies to a distance sale, the consumer generally has fourteen days to exercise it, subject to the exceptions provided by law.

The applicable conditions, time limit, and procedures for exercise must be communicated to the consumer in accordance with the law in force. This section will be completed with the validated operational information before the site goes live.

In the event of a damaged item, a non-conforming product, or an incomplete order, the customer is invited to contact Maison Nori, providing their order number, a description of the situation and, where useful, photographs.

Each request is examined in light of the applicable rights and the information provided. This procedure is separate from the exercise of the statutory right of withdrawal.

Consumers benefit from the applicable legal guarantees, in particular the legal guarantee of conformity and the guarantee relating to latent defects, under the conditions provided by law.

These guarantees apply independently of any commercial guarantee. No provision of these Terms and Conditions may reduce the mandatory rights recognised for the consumer.

Maison Nori undertakes to comply with the obligations incumbent upon it in the context of distance selling. No provision of these Terms and Conditions may have the effect of depriving the consumer of the mandatory protections granted to them by law.

Information relating to the processing of personal data is presented in the Privacy Policy on the website. This policy sets out the information applicable to the processing of the personal data concerned.

Elements specific to the Maison Nori website, including its structure, texts, distinctive signs, and original content, are protected within the limits provided for by applicable law.

Content and assets belonging to third parties remain subject to the rights applicable to them.

Following a prior written complaint submitted to Maison Nori, the consumer may, under the conditions provided for by the applicable provisions, have recourse to the consumer mediator appointed by the trader.

The contact details of the competent mediator will be provided before the site goes live.

These Terms and Conditions are governed by applicable law, subject to more protective mandatory provisions from which the consumer may benefit. The parties are invited to seek an amicable solution before taking any action.

The version of the Terms and Conditions of Sale applicable to an order is the one made available to the customer when that order is placed, subject to the applicable legal provisions.